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# How do I send checkout recovery messages through Whatsy?

**How do I send checkout recovery messages through Whatsy?**

Whatsy’s **Cart Recovery** module fetches abandoned checkouts from Shopify, allowing you to manually send WhatsApp recovery messages to customers who provided a phone number.

1. Open **Cart Recovery** in Whatsy to view your abandoned checkouts.
2. Click **Edit message** to personalize your message. You can include the customer’s first name, store name, cart summary, cart total, and recovery link. Click **Save** when finished.
3. Click **Send message** beside the checkout to contact the customer through WhatsApp.

The recovery link lets the customer return to their checkout and complete their purchase. The dashboard displays each checkout’s recovery status and reminder timing. Use the **Cart status** filter to view checkouts marked as **Abandoned**, **Recovering**, or **Recovered**.

**Please note:** A customer phone number is required to send a WhatsApp recovery message.

**Message Template Editor**

![](https://storage.crisp.chat/users/helpdesk/website/-/6/b/0/2/6b0250d24b2dec00/4323d9d8-fbd0-4bc4-96df-3cc578_px89sj.png)